Question 1

What is an ELD and who is required to use one?

Accepted Answer

An Electronic Logging Device (ELD) automatically records a driver's Hours of Service (HOS). Under FMCSA regulations, most commercial motor vehicle (CMV) drivers who are required to maintain a Record of Duty Status (RODS) must use a certified ELD.

Question 2

Is Route One ELD FMCSA-certified?

Accepted Answer

Yes. Route One ELD is self-certified and registered on the FMCSA's official list of compliant ELD providers. Our devices meet all federal technical specifications for data recording, transfer, and tamper protection.

Question 3

How does Route One ELD differ from other ELD providers?

Accepted Answer

Every ELD provider helps drivers stay compliant, but not every provider approaches it the same way. Route One ELD focuses on straightforward pricing, flexible options, an easy-to-use platform, and dedicated support. Our goal is to help owner-operators and fleets spend less time managing compliance and more time running their business.

Question 4

Who do I contact for support?

Accepted Answer

You can reach our support team by email at support@routeoneeld.com, through the help center at helpcenter.routeoneeld.com, or by calling our customer support line. Basic plan users receive priority support.

Question 5

Does Route One ELD work for owner-operators and large fleets?

Accepted Answer

Yes. Route One ELD is designed to scale — from a single owner-operator truck to enterprise fleets. The Free and Basic plans are ideal for owner-operators, while the Enterprise plan offers API access, dedicated account management, and advanced analytics for larger operations.

Question 6

Is Route One ELD really free?

Accepted Answer

Yes. Our Free plan pricing starts at $0 — full FMCSA-compliant ELD, automatic HOS tracking, DVIR, fleet management, and Highway, CoverWhale, and Nirvana Insurance integrations at no cost. No credit card required.

Question 7

What does the Basic plan cost and what does it include?

Accepted Answer

The Basic plan pricing is $7.99 per vehicle per month, billed annually. It includes everything in Free plus IFTA reporting, MacroPoint, Project44, TruckerTools, LoadConnex, and Truckstop integrations, and priority customer support.

Question 8

Are there any hidden fees or long-term contracts?

Accepted Answer

No hidden fees and no long-term contracts on the Free plan. Paid subscriptions renew automatically each billing cycle but can be cancelled anytime with no cancellation fees.

Question 9

Do I need separate subscriptions for ELD and GPS?

Accepted Answer

Yes. ELD compliance tracking and GPS fleet tracking are separate features that use different devices and subscriptions. ELD tracks HOS and compliance; GPS provides real-time vehicle location. Both can be bundled on Enterprise plans.

Question 10

What is the Enterprise plan and how do I get a quote?

Accepted Answer

The Enterprise plan includes everything in Basic plus GPS tracking bundles, custom API integrations, a dedicated account manager, and advanced analytics. Enterprise pricing is custom with no long-term contract required — contact our sales team for a quote based on your fleet size.

Question 11

When does the ELD automatically switch to driving mode?

Accepted Answer

The ELD automatically switches to Driving status once the vehicle exceeds 5 mph. It returns to the previous duty status once speed drops to 0 mph.

Question 12

What happens if my ELD malfunctions during a trip?

Accepted Answer

If your ELD malfunctions, you must note the malfunction, notify your carrier within 24 hours, and reconstruct RODS on paper logs for the current 24-hour period and previous 7 days until the device is repaired or replaced.

Question 13

Does the ELD track vehicle speed, braking, or steering?

Accepted Answer

No. ELDs are only required by FMCSA to record data needed to determine HOS compliance — driving time, duty status, location, mileage, and engine hours. Speed monitoring and vehicle diagnostics are separate features available through GPS tracking.

Question 14

How do I view HOS violations in the app?

Accepted Answer

Tap 'Logs' in the app. Any day with a red exclamation point has violations. Tap that date and expand the 'Violations' dropdown to see each violation and the exact time it occurred.

Question 15

How do I send logs to a DOT inspector during a roadside check?

Accepted Answer

Tap 'Inspection' in the navigation bar, then tap 'Send output file to FMCSA' to transmit digitally. You can also tap 'Download PDF report' to show the officer a visual logbook summary on screen.

Question 16

Does ELD location show my exact street address?

Accepted Answer

No. Per FMCSA requirements, ELD location data shows the approximate distance to the nearest city or town with state — not a precise street address. For real-time precise location, GPS tracking is available separately.

Question 17

What are the HOS rules I need to follow?

Accepted Answer

Key FMCSA HOS rules include: 11-hour driving limit after 10 consecutive hours off duty, 14-hour on-duty window, 30-minute break after 8 hours of driving, and a 60/70-hour limit over 7/8 consecutive days.

Question 18

Does Route One ELD include GPS tracking?

Accepted Answer

GPS tracking is a separate subscription and device from ELD compliance. The Enterprise plan includes GPS tracking bundles. Basic and Free plans cover ELD compliance; GPS is available as an add-on.

Question 19

What can I see with the GPS tracking feature?

Accepted Answer

With GPS tracking you can see real-time vehicle locations, routes taken, stops, idle time, and movement history — all from one dashboard. No need to call drivers to check status.

Question 20

How accurate is the GPS location data?

Accepted Answer

GPS tracking provides precise real-time location data including street-level accuracy, unlike ELD location data which only shows approximate city/town proximity as required by FMCSA.

Question 21

Can GPS tracking help reduce fuel costs?

Accepted Answer

Yes. GPS data helps identify excessive idling, inefficient routes, and unnecessary stops — all of which contribute to higher fuel consumption. Fleet managers can use this data to coach drivers and optimize routes.

Question 22

How do I install the ELD device?

Accepted Answer

ELD setup and installation is simple: plug the device into your vehicle's ECU (OBD-II or 9-pin/15-pin) port, download the Route One ELD driver app, log in with your credentials, and connect via Bluetooth. Most drivers complete the setup in under 10 minutes.

Question 23

What devices are compatible with Route One ELD?

Accepted Answer

Route One ELD is compatible with IOSIX, IOSIX V5, and PT30 hardware devices. You can purchase these directly from our shop to ensure full FMCSA compliance.

Question 24

What tablet or phone do I need to run the driver app?

Accepted Answer

The driver app runs on Android 8.0 or higher or iOS 16.6 or higher (Apple). The device must have Bluetooth, mobile data, and Location permission set to Always Allow. A 4G LTE SIM card slot is required for continuous connectivity.

Question 25

What if the device shows a connection issue?

Accepted Answer

Try these steps: turn off the vehicle, unplug the device, log out of the app, plug the device back in, log back in, and start driving. If the issue persists, contact Route One ELD support.

Question 26

What happens if I lose internet while driving?

Accepted Answer

The app records all data in offline mode. Once your connection is restored, the data syncs automatically. Do not log out of the app or restart the tablet while offline — this can cause data loss.

Question 27

How does subscription billing work?

Accepted Answer

Your bill is based on the number of Active vehicles/devices in your account. Monthly subscriptions are billed on the 1st of each month; annual subscriptions are billed upfront on the activation date. Invoices are sent to your registered email address.

Question 28

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel anytime with no cancellation fees. Your service remains active until the end of the current billing cycle, and you can reactivate before it ends at no additional cost.

Question 29

Are subscription payments refundable?

Accepted Answer

Subscription payments are non-refundable. We recommend thoroughly testing the Free plan before upgrading to a paid tier.

Question 30

What happens to my IFTA reports if I cancel?

Accepted Answer

Generate and export all IFTA reports before cancelling or downgrading your plan. Once your service is discontinued, IFTA report generation may no longer be available for your account.

Question 31

How do I switch from monthly to annual billing?

Accepted Answer

You can switch between monthly and annual billing in your account settings. When switching, your billing date may change from the standard schedule to accommodate the plan change.

Question 32

How do I update the Route One ELD app?

Accepted Answer

Log out of the app first. On Android, search Route One ELD in Google Play and tap Update if available. On iOS, search in the App Store and tap Update. If no update button appears, you're already on the latest version.

Question 33

How do I sign multiple uncertified logs at once?

Accepted Answer

On the Logs screen, tap 'Show all uncertified' in the top right. Review the logs, then tap 'Certify all Logs' at the bottom. Draw your signature and tap Sign — all uncertified days will be signed at once.

Question 34

How do I check which version of the app I'm using?

Accepted Answer

Tap 'Inspection' in the bottom navigation bar. Scroll to the bottom of the screen — you'll see a 5-digit number (iOS) or 6-digit number (Android). This is your current app version code.

Question 35

How do drivers and fleet managers edit HOS logs?

Accepted Answer

Drivers can edit their own manually-entered log events (reason required). ELD-auto-recorded Driving events are locked by regulation and cannot be modified, but drivers can annotate them. Fleet managers can suggest edits to any log from the past 14 days via the Fleet Portal — the driver must accept or reject each suggestion before the log changes.

Question 36

How do I reset my Fleet Portal or Driver App password?

Accepted Answer

Fleet Portal password: go to client.routeoneeld.com → Forgot Password → enter your email → click the reset link you receive → enter a new password. Driver App password: drivers cannot reset their own app password — only a Fleet Admin can do this from the Fleet Portal.

Question 37

How do I connect third-party integrations using an API key?

Accepted Answer

Log into the Fleet Portal, navigate to Integrations, and generate or copy your API key. Then enter it in your third-party platform. Free plan integrations: Highway, CoverWhale, Nirvana Insurance. Basic plan adds: MacroPoint, Project44, TruckerTools, LoadConnex, Truckstop. Detailed steps are at helpcenter.routeoneeld.com.

Question 38

Is Route One ELD available in Canada?

Accepted Answer

Currently, Route One ELD is designed for FMCSA compliance in the United States. Canadian ELD mandate compatibility is on our roadmap. Contact us for updates.

Question 39

Does Route One ELD have a mobile app?

Accepted Answer

Yes. The Route One ELD driver app is available on both iOS and Android. Drivers can log HOS, complete DVIRs, and view their compliance status directly from their phone.

Question 40

Can I use Route One ELD with my existing fleet management software?

Accepted Answer

Route One ELD offers API integrations and is working to expand its third-party integration ecosystem. Contact our team to discuss your specific integration needs.

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